Live Charging Support

For help with Live Charging, email support@cri.ch.

Please include your device model, Android version, Live Charging version, charger type, and what the dashboard displays. Do not send logs or other private information unless they are necessary and you are comfortable sharing them.

Before contacting support

• Connect the device to a charger and leave Live Charging visible for at least 30 seconds.
• Try another compatible cable or charger if the power reading is unexpectedly low.
• Remember that the app estimates net power reaching the battery, not wall-charger output.
• Some Android devices do not expose a usable battery-current sensor.

Privacy details are available in the Live Charging Privacy Policy.